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Refund Policy

Last Updated: July 1, 2026

1. Overview

At RefundEmbassy, we are committed to providing transparent and fair service terms. This Refund Policy outlines the conditions under which refunds may be issued for our recovery services. Please read this policy carefully before engaging our services.

2. Contingency-Based Services

Our Standard recovery plan operates on a contingency fee basis, meaning you do not pay any upfront fees. Our success fee is only charged upon the successful recovery of your funds. If we are unable to recover your funds, you owe us nothing for the Standard plan.

3. Priority Plan Setup Fee

The Priority recovery plan includes a non-refundable setup fee of $99. This fee covers the initial case assessment, expedited processing, and dedicated analyst assignment. This fee is non-refundable once case work has commenced, as it covers costs already incurred in beginning your case.

4. Eligibility for Refunds

You may be eligible for a refund of the Priority setup fee under the following circumstances:

  • You cancel your case within 24 hours of payment and before any case work has begun.
  • We determine during the initial assessment that your case does not meet our minimum viability criteria, and we choose not to proceed.
  • A duplicate payment was processed in error.

5. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • Case work has already commenced (filing of disputes, contact with financial institutions, etc.).
  • The client provides false, misleading, or incomplete information that impacts the case outcome.
  • The client fails to cooperate with our recovery team or provide requested documentation in a timely manner.
  • The recovery attempt is unsuccessful despite our best efforts. In this case, no success fee is charged, but the setup fee (if applicable) is not refunded.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your full name and email address associated with your account.
  • Your case reference number.
  • The reason for your refund request.
  • Any relevant supporting documentation.

Refund requests are reviewed within 5–7 business days. Approved refunds will be processed to the original payment method within 10 business days.

7. Disputes

If you disagree with our refund decision, you may escalate your concern by emailing our compliance team. We are committed to resolving disputes fairly and in good faith.

8. Contact Us

For refund requests or questions about this policy, please contact us at:

RefundEmbassy LLC
100 Wall Street, Suite 2500
New York, NY 10005
Email: support@refundembassy.com